How to reach Gen Z: Five CGA by NIQ insights

Written by Nov 6, 2024The Shout NZ

Gen Z are one of the most lucrative consumer cohorts in the global on-premise – and CGA by NIQ’s REACH research reveals how suppliers and venues can win their spend.

The REACH report provides expert analysis of big trends in 38 countries, based on responses from around 30,000  consumers and 600 operators.

As well as highlighting the enormous value of the Gen Z demographic, it explores what they want from their visits to the on-premise and why.

Here are just five of the wealth of insights into this vital generation.

Above-average visits

REACH shows Gen Z consumers are much more heavily engaged with the On Premise than other generations. Nearly three quarters (72%) of them visit at least weekly, which is 10 percentage points more than the average among all consumers. They are passionate about eating and drinking out too, and 24% say they would be lost without it – five percentage points above the average.

The importance of experience

Gen Z have led the surge of interest in experiential venues around the world. They are much more likely than others to use venues like festivals, activity-themed bars and games rooms, and have an average of three experiential venues in their repertoire, compared to two among all consumers.

Appetite for new drinks

Young adults’ interest in new experiences extends to the drinks they order. Nearly two thirds (64%) of Gen Z say they prefer to have different drinks compared to at home– eight percentage points more than average.

The powerful influence of social media

Venues and brands that want to connect with Gen Z need to do so on social media. More than four fifths of this group buy a specific food or drink (83%) or visit a specific venue (82%) after seeing it on social platforms or elsewhere online.

Interest in ethics and health

These adults take a much deeper interest in ethical and health issues than previous generations. Nearly two thirds (62%) think brands have a responsibility to speak out on social and moral causes, while 59% say it’s important that the restaurant, pub or bar they visit feels like part of its community. Gen Z also over-index for interest in no and low alcohol and soft drinks.

For more from CGA by NIQ, click here.

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